Privacy Policy

Effective Date: (Last updated: 13 May 2025)

Introduction

At Lanuschka Pet Food & Accessories, we respect your privacy and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws. This Privacy Policy explains how we collect, use, and share your data when you use our website or services. By using our site, you consent to the data practices described below. If you disagree, please discontinue using our services.

We may update this policy periodically. Any changes will be posted here with a new “effective date.”

1. Information We Collect

Personal Information:

• Name, surname, email address, phone number, billing/shipping addresses—required for order fulfillment.
• ID or company registration number if needed for invoicing/verification.

Payment Information:

• We use third-party secure payment gateways (PCI-DSS compliant). We do not store full card numbers or CVV codes on our servers.

Automatically Collected Information:

• IP address, browser type, device info, pages viewed, referral source, and timestamps (collected via cookies and analytics).

Communication Data:

• If you email, call, or otherwise contact us, we collect the info you share (message content, attachments, etc.).

Sensitive Information:

• We do not intentionally collect sensitive information. If you voluntarily share a pet’s health condition to get product advice, we treat it confidentially.

Children’s Privacy:

• Our website is not intended for children under 18 without adult supervision. We do not knowingly collect data from minors.

2. How We Use Your Information

We use personal information to:

1. Process and Deliver Orders – fulfill your transactions, ship goods, and communicate order updates.
2. Customer Service – answer inquiries, handle returns/refunds, provide product advice.
3. Marketing (With Consent) – send newsletters/promotions if you opt-in. You can unsubscribe anytime.
4. Site Improvement – analyze usage data (via cookies) to enhance site navigation and user experience.
5. Security & Fraud Prevention – detect and prevent fraudulent transactions or unauthorized activity.
6. Legal Compliance – retain records as required by tax or consumer laws, respond to lawful requests.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable Site Functionality (like retaining shopping cart items or login sessions).
• Analyze Traffic via Google Analytics or similar tools to understand site usage (aggregated, non-personal).

You can manage cookies in your browser settings, though blocking essential cookies may affect website functionality.

4. Disclosure of Your Information

We share your data only as needed:

• Service Providers (couriers, payment processors, email platform) who help us operate. They are bound by confidentiality and must protect your data.
• Manufacturer/Brand Support if you make a warranty or palatability guarantee claim (e.g., Hill’s, Royal Canin).
• Legal Requirements if we must disclose to law enforcement or regulatory authorities.
• Business Transfers if we merge or are acquired, your data may be transferred with the business assets.
• To Enforce Our Rights in case of fraud prevention or defending legal claims.

We do not sell or rent your personal info to third parties for their marketing.

5. Data Security

We implement reasonable safeguards:

• Encryption (HTTPS/SSL) on our website.
• Secure Payment Gateways for processing card data (PCI-DSS compliance).
• Access Controls limiting who can see personal data internally.
• Secure Hosting with firewalls and anti-malware.

No method is 100% secure, but we strive to protect your information. If a data breach occurs, we will notify you and relevant authorities as required by POPIA.

6. Your Rights and Choices

Under POPIA and applicable laws, you may:

• Access your personal data we hold.
• Rectify inaccuracies in your data.
• Request Deletion of your data (subject to legal record-keeping).
• Object/Restrict certain processing.
• Withdraw Consent for marketing anytime.

Contact us at info@lanuschkapets.com to exercise these rights. We may need to verify your identity first.

7. Third-Party Websites and Services

Our site may link to external websites (manufacturers, social media). Their privacy policies apply when you leave our site. We are not responsible for third-party content or data practices.

8. International Data Transfer

We primarily store/process data in South Africa. If any transfer outside SA occurs (e.g., a service provider with overseas servers), we ensure it’s done in accordance with POPIA’s cross-border data protection rules.

9. Contact Us

For questions about this Privacy Policy or your data, contact us at:

• Email: info@lanuschkapets.com
• Phone: 066 273 8595

We take privacy seriously and will address concerns promptly. Thank you for trusting us with your personal information.