Shipping Policy

Shipping Policy

Effective Date: (Last updated: [Insert date])

1. Order Processing Time

• Order Confirmation: After you place and pay for an order, we send an email confirmation.
• Handling: Typically 1 business day (sometimes 2 in peak periods). If an item is unexpectedly out of stock, we will inform you promptly.

2. Shipping Methods & Delivery Times

• Nationwide Delivery (South Africa): We partner with reliable couriers (e.g., Fastway, The Courier Guy, Aramex).
• Estimated Delivery:
• Main centers: 1–4 business days from dispatch.
• Outlying/remote areas: 3–5 business days (or longer if very remote).
• No Weekend/Public Holiday Delivery: Couriers operate weekdays only.
• Delays: We will inform you of any courier delays. Under ECTA, we must fulfill orders within 30 days. You can cancel for a refund if it goes beyond that (rare).

3. Shipping Charges

• Flat Rate / Free Shipping Promotions: We may offer free shipping over a certain order value or charge a flat rate. Check our site for current offers.
• Weight or Zone-Based Rates: Heavy items (e.g., large dog food bags) may incur higher shipping fees, shown at checkout.
• No Public Pickup Point: Because we are online-only, we usually do not offer in-person collection unless pre-arranged in Durban.

4. Delivery Address & Attempts

• Accurate Address: Provide a complete address (street name, number, suburb, postal code). No P.O. boxes.
• Contactable Phone: Couriers may call for delivery confirmation.
• Multiple Attempts: If no one is present, couriers often attempt again or contact you. If repeatedly unsuccessful, your parcel may return to us and additional fees may apply.

5. Tracking Your Order

• We email your tracking number once dispatched. You can track on the courier’s site.
• If there’s a significant delay or lost parcel, contact us and we’ll follow up.

6. Shipping Issues and Lost Parcels

• We cover loss or damage in transit until it reaches you or your authorized recipient.
• If the parcel is marked “delivered” but you did not receive it, inform us immediately. We will investigate with the courier.
• If you notice damage upon delivery, note it with the courier or refuse delivery and contact us ASAP.

7. International Shipping

• We do not ship outside South Africa at this time.

8. Additional Notes

• Split Shipments: Large or multiple items may be shipped separately, each with its own tracking.
• Backorders: If an item is backordered, we will communicate expected dispatch times.
• High-Value Orders: May require extra verification or insurance. We’ll keep you informed if so.

9. Contact Information

For shipping questions or assistance:

• Email: order@lanuschkapets.com
• Phone: 066 273 8595

Thank You

By shopping at Lanuschka Pet Food & Accessories, you agree to our Terms & Conditions, Privacy Policy, Returns and Refund Policy, and Shipping Policy. We appreciate your trust and look forward to delivering high-quality pet products right to your door!

If you have any questions about these policies, please reach out to us at info@lanuschkapets.com or 066 273 8595. We are here to help.